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Telecommunications Analyst

IT Services 
Full Time 

Rated as one of the Top 25 Best Hospitals to Work for in the U.S., the heart of LMC is our 557-bed modern state-of-the-art facility. Winning the prestigious, "Summit Award" from Press Ganey for outstanding patient satisfaction, "Consumer Choice Award" from the National Research Corporation, all contributing to our reputation for giving our patients the highest quality care.  Lexington Medical Center was voted one of South Carolina’s “Best Places to Work” for 2019!

We are located in heart of the Midlands, right outside of Columbia, SC, and one of the most successful integrated healthcare systems in the Southeast. As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.

Job Summary

Under the general direction of the Director of IS Technology Services, participates in the analysis, design, programming, testing, documentation, implementation, and auditing of multiple unified communications platforms. Performs daily administration of LMC’s IP Telephony applications such as Cisco Unified Communications Manager Cisco Unity Connection and Cisco Unified Contact Center Express, as well as advanced software components such as Cisco Unified Workforce Optimization and IPsession. Analyzes all telecommunications and Metro Ethernet services, maintains documentation on all accounts, identifies billing issues and works with service providers for all account activities. Develops and maintains call flows.  Works with Network Engineers to evaluate and implement new technologies. Provides configuration and troubleshooting assistance to Telecommunication Technicians. Trains end users as needed.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 6 Years of professional work experience in a related field;
2 Years of telecommunications support experience.
Substitutable Education & Experience: 6 Years of professional work experience can be substituted for an Associate's Degree in Computer Science (or a related discipline) with at least 4 years professional work experience.
Required Certifications/Licensure: None.
Required Training: Familiarity with telecommunications terms, service types, and billing platforms;
Able to learn and adapt quickly to new software applications and technologies;
Sound software/hardware troubleshooting skills;
Proficiency in software applications and operating systems;
Understanding of IP networks and ability to perform basic IP troubleshooting;
Experience in Cisco Communications Manager (Call Manager) Administration and Unity Connection Administration.

Essential Functions

  • Plans, produces and assesses telecommunications software solutions.
  • Works with IP Telephony software including Cisco Unified Communications Manager software, Cisco Unity Connection and Cisco Unified Contact Center Express, as well as advanced software components such as Cisco Jabber, Cisco Unified Workforce Optimization and IPsession.
  • Analyzes phone bills, works with carriers on billing issues, documents bill totals.
  • Analyzes and identifies areas of cost savings within the LMC telecommunications and network infrastructure and work with service providers to implement solutions to reduce those costs.
  • Generates reports using Cisco CDRs and MindCTI call accounting systems.
  • Verify backups of voice systems (CallManager, Unity, UCCx, WFO-QM, MindCTI and ipSession).
  • Works with service providers to add/change services as needed.
  • Works with IS Telecom Technicians and Support Services to ensure trouble tickets are resolved in a timely manner.
  • Maintains phone inventory and RMA defective units to manufacturer when appropriate.
  • Audits phone bills against actual services used and disconnect unneeded services.

Duties & Responsibilities

  • Works with business units to setup/modify telephony features to meet their needs.
  • Analyzes and designs systems to meet the needs of each department.
  • Maintains documentation on all telephony service contracts and maintenance including but not limited to PRIs, T1s, DIDs, POTS, key systems, and other telephony services.
  • Assists Director with capital and operating budget planning and tracks operation and capital spending for telecommunications.
  • Performs user training as needed.
  • Documents voice configurations for business units as needed.
  • Assists with conversion of key systems at remote sites over to Cisco telephony solutions.
  • Ensures equipment is deployed according to LMC standards.
  • Upgrades software of telephony system(s) and equipment when appropriate.
  • May be required to work extra hours, afterhours, or on weekends.
  • Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

  • Day ONE medical, dental and life insurance benefits 
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance – equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
  • Adoption assistance
  • LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina