Loading...
Share this Job
Apply now

Apply for Job

Scheduling Coordinator-PN

Southeastern Neuro & Memory 
Full Time
Regular 
Day Shift 
8am - 5pm

Voted one of South Carolina’s “Best Places to Work” for 2019, the Lexington Medical Center Physician Network includes more than 450 physicians and advanced practice providers at 75 locations across the Midlands.

From general medicine and orthopedics to oncology and neurosurgery, these dedicated physicians, specialists and surgeons combine the highest quality care with advanced medicine and state-of-the-art technology to help patients achieve the best possible outcomes.  As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.
 

Job Summary

Performs advanced scheduling functions in the appointment scheduling system applications. Ensures that all provider schedules are accurately loaded in a timely manner. Works very closely with the office manager/medical office supervisor, business office staff, clinical staff and all providers to enhance the workflow of the entire department. Greets patients and visitors, answers telephone and performs a variety of routine duties. Performs advanced scheduling functions including the loading of new appointment schedules, loading changes to previously loaded schedules, and coordinating provider schedules. Provides daily oversight for appointment scheduling team operations and coordinates appointment scheduling team activities.

Some offices/departments may require the Scheduling Coordinator-PN to perform order-entry tasks with second sign-off by provider, as needed or assigned by the Manager

Minimum Qualifications
  • Minimum Education: High School Diploma or Equivalent
  • Minimum Years of Experience: 2 Years of work experience in a related area that demonstrates professionalism, inclusive of the ability to work well with others, provide outstanding customer service to patients and handle stressful situations in a constructive manner. 
  • Substitutable Education & Experience: None.
  • Required Certifications/Licensure: None.
  • Required Training: Prior experience utilizing  medical terminology and CRT in a physician practice setting;  Experience with Microsoft Office applications (Outlook, Word, and Excel.);  6 Month training/probationary period to demonstrate proficiency.
Essential Functions
  • Oversight of appointment scheduling for one or more providers.
  • Manage work-flow of all appointment scheduling procedures including, but not limited to:   
    • Ensuring the proper pre-registration of new patients into the system    
    • Follow up on reports to ensure accuracy of patient schedules and call-backs to  patients as needed             
    • Loading new schedule templates          
    • Rescheduling patients due to provider absences (planned and unplanned)   
    • Notifying key departments of call changes        
    • Apply clerical and clinical knowledge for the purposes of scheduling patient appointments
  • May be responsible for order entry duties associated with scheduling.  May enter in accordance with Epic based order entry capabilities. 
Duties & Responsibilities
  • Answer telephone, schedule appointments, provide call transfers to appropriate area as needed, and generally assist patients with questions.
  • Serve as the designated trainer to coworkers for all activities related to the appointment schedule.
  • Provide trouble-shooting and problem resolution for hard-to-find and/or work-in appointments.
  • Perform schedule accuracy audits as necessary.
  • Exhibit proficiency in other front office clerical areas of the physician practice.
  • Must fill-in when needed at other clerical areas as requested by management.
  • Perform other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

  • Day ONE medical, dental and life insurance benefits 
  • Health care and dependent care flexible spending accounts (FSAs)
  • Eligible employees may also enroll in LMC's retirement plans on their date of hire, including the South Carolina State Retirement System (SCRS)
  • Supplemental 401(k)
  • 457(b) retirement plans
  •  Free life insurance – equal to 1x salary
  • Adoption assistance
  • 401(K) Match – LMC matches dollar for dollar up to 6% 
  • LMC provides its full-time employees short-term disability and long-term disability coverage after 90 days of eligible employment
  • 529 College Savings
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer

It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Apply now

Apply for Job