Monitor Technician II

Job Summary

Serves as lead monitor tech. Directly monitors patient cardiac rhythm and oxygen saturation via remote monitoring system. Enters patients data into the monitoring system, responds to alarms, identifies changes in patients status and reports to the appropriate RN in timely manner. Serves as preceptor for MT I staff and assists staff in critically thinking and problem solving issues in a timely manner.

Minimum Qualifications

Minimum Education: High School Graduate or Equivalent
Minimum Years of Experience: 3 Years of Monitor Tech experience with strong leadership skills
Substitutable Education & Experience: None.
Required Certifications/Licensure: None.
Required Training: Newly hired candidates with experience must successfully pass LMC's Basic Arrhythmia challenge exam or successfully complete LMC's Basic Arrhythmia Course within the probationary period

Essential Functions

• Works in a cooperative manner, which fosters relations between employees and patients, patients’ families, visitors, fellow employees, and the medical staff. Accepts chain of command, supervision, and constructive criticism.
• Exhibits commitment and pride through personal example by speaking positively about LMC, the department employees, and guests.
• Contributes to teamwork and creates harmonious, effective and positive working relationships with others by: Responding to requests in a cooperative and responsive manner; Speaking respectfully of/to other employees and guests by minimizing criticism and adversarial behaviors; Assuming responsibility without making excuses, offering assistance whenever possible without being asked.     
• Respects, understands, and responds with sensitivity to employees and guests by treating others as one would wish to be treated.
• Resolves conflicts and problem-solves by:  Remaining calm when confronted; Listening carefully; Acknowledging that the problem is valid to the other person’s perception; Attempting to identify solutions and/or referring person to the appropriate authority; Attempting to deliver more than is expected.
• Exhibits telephone courtesy by:  Answering promptly with proper name and department; Speaking with a pleasant tone while focusing attention to caller; Transferring calls correctly and promptly; Attending to calls on hold in a timely manner.
• Maintains confidentiality by:  Discouraging gossip; Using discretion when discussing patient, work or LMC related information with others.
• Utilizes the service recovery process to resolve complaints (GIFT).
• Assists in the provision of quality patient care through monitoring of clinical data. 
• Receives orders and enters patient data into monitoring system.  Assigns transmitters for remote telemetry patients.
• Enters orders and other pertinent information into the computerized Electronic Medical Record.
• Demonstrates ability to use and troubleshoot the monitoring system effectively.
• Demonstrates competence in recognizing arrhythmias and follows through with appropriate action.
• Provides rhythm strips for charts by uploading into patient's Electronic Medical Record in a timely manner according to policy and documents accurate information on them as required (interpretation, heart rate, PQRS measurements and O2 saturation).
• Will demonstrate those behaviors, philosophies and values, which serve to uphold the ideals and enhance the image of Lexington Medical Center.
• Serves as role model for staff and readily shares knowledge with co-workers.
• Establishes and maintains positive interpersonal relationships and promotes effective teamwork with workgroup and clinical staff on patient care units.
• Attends and participates in staff meetings.
• Maintains professional appearance by adhering to dress code.
• Assists manager with performance appraisal of staff.
• Assists with continually improving environment and practices within department.
• Provides leadership to promote smooth implementation of new processes.
• Positive attitude related to change management.

Duties & Responsibilities

• Identifies opportunities for performance improvement and improved patient safety practices.
• Assist with implementation of performance improvement initiatives.
• Conducts audits related to staff accuracy of interpretations and share results with staff.
• Promotes the effective and efficient allocation, distribution and use of unit and organizational resources for the delivery of safe, cost-effective patient care services.
• Serves as preceptor for new staff and assist with coordination of orientation process.
• Presents positive image to enhance recruitment and retention of staff.
• Orient and/or assure that Monitor Tech staff successfully completes orientation process and annual competencies in collaboration with Manager and Clinical Mentor.
• Directs and coordinate workflow within the monitor room.
• Assist Nurse Manager in scheduling staff.
• Demonstrates understanding of clinical access process and is able to retrieve data as needed. 
• Uses proper procedure for securing supplies for the monitor room.
• Prioritizes work load to best meet both patient and unit needs.
• Effectively uses electronic, verbal, non-verbal, written, and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response.
• Able to clearly express self orally and legibly in writing.
• Demonstrates direct open communication with co-workers by resolving issues on a peer to peer basis.
• Appropriately utilizes electronic communication and other system supports for conveying information.
• Keeps the Manager informed of issues in timely manner.
• Meets all requirements as defined by Human Resources Policies.
• Completes yearly safety training and other mandatory classes.
• Completes employee health workup.
• Successfully pass the annual Basic Arrythmia exam
• Reports to work on time and as scheduled, meeting organizational attendance and tardiness requirements.
• Performs all other duties as assigned.