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Mgr-Medical Social Services

Medical Social Services 
Full Time 
Day Shift 
8am - 4:30pm

Rated as one of the Top 25 Best Hospitals to Work for in the U.S., the heart of LMC is our 557-bed modern state-of-the-art facility. Winning the prestigious, "Summit Award" from Press Ganey for outstanding patient satisfaction, "Consumer Choice Award" from the National Research Corporation, all contributing to our reputation for giving our patients the highest quality care.  Lexington Medical Center was voted one of South Carolina’s “Best Places to Work” for 2019!

We are located in heart of the Midlands, right outside of Columbia, SC, and one of the most successful integrated healthcare systems in the Southeast. As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.

Job Summary

Provides day-to-day leadership to social workers / discharge planners providing services to patients within the hospital, Emergency Department, Community Medical Centers, and Physician’s Offices. Coordinates and provides social services for patient populations including pediatric, adolescent, adult and geriatric patients and their family members or significant others who have multiple problems; dysfunctional family structure, irregular work history, limited social support, poor finances or other high-risk criteria. Acts as a clinical resource for all social services staff. Serves as the expert for social service practice and issues for the Health District.

Minimum Qualifications

Minimum Education: Master's Degree in Social Work from an accredited college
Minimum Years of Experience: 3 Years of experience in hospital social work;
1 Year of previous experience where progressively responsible leadership was demonstrated.
Substitutable Education & Experience: None.
Required Certifications/Licensure: Licensure as a Social Worker in the State of South Carolina
Required Training: None.

Essential Functions

  • The Manager of Medical Social Services works in a cooperative manner, which fosters favorable relations between employees and patients, patients' families, visitors, fellow employees, and the medical staff.  Accepts chain of command, supervision, and constructive criticism.
  • Exhibits commitment and pride through personal example.
  • Contributes to teamwork and creates harmonious, effective and positive working relationships with others.
  • Respects, understands, and responds with sensitivity to employees and guests by treating others as one would wish to be treated.
  • Resolves conflicts and problem-solves.
  • Exhibits telephone courtesy.
  • Maintains confidentiality.
  • The Manager of Medical Social Services facilitates the delivery of patient centered care through the coordination of social work activities and the provision of direct patient care as needed. Demonstrates competence in the provision of developmentally appropriate care/treatment for the following patient population: infant, child, adolescent, adult and geriatric.
  • Leads and directs the daily operations of the medical social services staff.
  • Updates social work policy and procedures to maintain accuracy and assure LMC compliance with national and regional standards.
  • Actively seeks money for the Patients Emergency Care Fund with the Foundation, Volunteers Auxiliary, Administration and other community groups that the Foundation would recommend.
  • Functions as staff social worker as needed.  Following duties are included:  Accepts referrals by Physicians/Nurses/others for psychiatric assessments and   discharge planning; Interviews patients/family members/significant others to assess their particular situations and advise them of appropriate community resources; Councils with patients/family members/significant others regarding patients social, emotional and financial situation relating to care of the present medical situation.   Explains clearly to them what the social worker will do to assists them in getting the  most appropriate services for the patient.  The social workers also must inform them  what they must do to receive community services; Serves as a patient advocate by ensuring that all planned and needed services are received in a timely manner; Reassess patient’s needs, progress, setbacks and adjusts services to meet the   changing needs of the patient and/or caregiver; Records significant events in the patient’s medical chart.
  • Functions as a patient advocate.
  • Coordinates with other service areas to ensure proper patient care.
  • The Manager of Medical Social Service will embody those behaviors, philosophies and values, which serve to uphold the ideals and enhance the image of Lexington Medical Center.
  • Models LMC philosophy, standards of care, standards of practice, policies, procedures and protocols.
  • Functions as professional role model for social workers.
  • Demonstrates receptiveness to change and flexibility in meeting department needs.
  • Maintains current knowledge base (attains 40 hours of educational hours annually).

Duties & Responsibilities

  • Identifies staff educational needs and implements measures to address needs.
  • Abides by the Social Work Code of Ethics.
  • Actively involved in discussion of unusual/complex cases and advises social workers / discharge planners with possible solutions.
  • Promotes high standards of care and practice and holds staff and self-accountable.
  • The Manager of Medical Social Service will assess human resource needs and plan and evaluate employee activities to ensure safe, effective and fiscally sound operations. Responsible for recruiting, hiring and retaining of qualified staff, ensuring competence through orientation and education.
  • Demonstrates ability to work with personnel in a manner that fosters positive employee development and performance.
  • Assists with the development and adherence of personnel budget.
  • Promotes an environment which provides opportunities for the continued professional development and broadened knowledge of staff.
  • Monitors and evaluates employee performance to include probationary, annual and disciplinary actions.
  • Participates in the development, implementation and evaluation of orientation programs for new employees.
  • Develops and maintains accurate and efficient schedule for social work staff.
  • Implements measures to assure productivity and effective use of human resources within the department.
  • Coordinates obtaining students with USC College of Social Work for field placement: interviewing, selecting, and coordinating with hospital orientation as well as social work agency visits, training students on interviewing, documentation, and correctly using community resources.
  • Works with Director on staffing changes.
  • Promotes and uses effective reward and recognition strategies.
  • The Manager of Medical Social Service selects, uses, and accounts for material resources with appropriate consideration for patient/staff needs, hospital policies and procedures and budgetary constraints.
  • Collaborates with Director in the development of department capital and operating budgets and supports departmental operations within budgets.
  • Seek out new community resources.
  • Responsible for maintaining up-to-date written information regarding community resources.
  • The Manager of Medical Social Service will communicate effectively throughout the Health District.
  • Keeps Director of Discharge Planning and other HCTM informed of activities through oral or written communications.
  • Represents department on various hospital/health district committees as assigned.
  • Attends and serves on professional/civic service organizations as hospital representative.
  • Efficiently uses electronic communication and other system supports for conveying information.
  • Interacts with others in a manner which promotes effective problem solving and team management.
  • The Manager of Medical Social Service identifies opportunities for improvement of patient care, health care practice and interaction with health care team, and initiates and/or participates in development of action plans to achieve desired outcomes.
  • Collaborates with Director to develop departmental goals, objectives, and continuous quality improvement plans.
  • Implements policies and procedures for department operation to support goals.
  • Reports progress toward goals periodically.
  • Participates in the identification of customer needs and expectations.
  • Uses available resources and appropriate administrative and organizational channels to facilitate the change process.
  • Follows hospital guidelines, P&P regarding time and attendance.
  • Performs all other duties as assigned by authorized personnel or as required in an emergency (e.g., fire or disasters).

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

  • Day ONE medical, dental and life insurance benefits 
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance – equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
  • Adoption assistance
  • LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina