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Eligibility Counselor

Customer Service 
Full Time - 40 Hours
Day Shift 
8:30 am-5:00 pm

Rated as one of the Top 25 Best Hospitals to Work for in the U.S., the heart of LMC is our 557-bed modern state-of-the-art facility. Winning the prestigious, "Summit Award" from Press Ganey for outstanding patient satisfaction, "Consumer Choice Award" from the National Research Corporation, all contributing to our reputation for giving our patients the highest quality care.  Lexington Medical Center was voted one of South Carolina’s “Best Places to Work” for 2019!

We are located in heart of the Midlands, right outside of Columbia, SC, and one of the most successful integrated healthcare systems in the Southeast. As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.

Job Summary

Provides professional eligibility screenings to self-paying patients. Establishes a bill liquidation method that is fair and equitable to the patient and to Lexington Medical Center (LMC). Provides patients with hospital procedure estimates upon request. Adheres to all policies and procedures set forth by Lexington Medical Center.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 2 Years of experience in a healthcare, patient registration, or customer service setting. 
Substitutable Education & Experience (Optional): None.
Required Certifications/Licensure: None.
Required Training: Familiar with medical terminology and procedures;
Working knowledge of the Fair Debt Collection Act by accessing Credit Bureau information, 

Experience with PC’s and other office equipment;

Demonstrates appropriate communication of information to all ages and responds to all customers/patients requests and needs, i.e. Hearing impaired, language barriers, sensitivity to various disabilities, etc.

Essential Functions

  • Review Financial Assistance Programs with all patients or their authorized representative in a professional manner and obtains identifying information.
  • Remain current on guideline changes for all respective program policies and procedures.
  • Follow up with all patient referrals, including patient walk-in's that are in need of financial assistance.
  • Initiates appropriate counseling and screening for LMC's indigent and catastrophic programs. A special consideration has been established for uninsured OB patients and the Columbia Free Clinic. Determinations made based upon a thorough review of the household's income and assets owned.
  • Responsible for thorough completion of daily work; inclusive of patient follow-up items and assigned work queues.
  • Follows up on Self-pay accounts according to LMC policy and procedures. Contacts patients or authorized representatives as needed to resolve patient financial liability to LMC.
  • Responsible for working knowledge of Commercial, Medicaid, Medicare, and third party payors.
  • Calculates estimates for all hospital procedures and electronically keeps records of estimates provided.
  • Respond to customer inquiries, complaints, and correspondence in a prompt and professional manner to conform to LMC’s Service Excellence guidelines and LMC’s corporate compliance.

Duties & Responsibilities

  • Maintains a high level of confidentiality. Access to Equifax and County property records are essential for decision making and referrals to management.
  • Responsible for requesting credit reports and completing a detailed analysis to determine program eligibility.
  • Documents all activity (patient and/or responsible party related information on each account processed).
  • Maintains an optimistic and professional image. Interacts with patients, visitors, peers, and management in a professional manner consistent with hospital policies and procedures.
  • Responsible for meeting the productivity levels as defined by the critical elements specific to the job.
  • Completes e-training modules and adheres to hospital compliance programs.
  • Scan all pertinent patient applications with the knowledge of how to retrieve information when necessary.
  • Responsible for large volumes of work that must be completed within a designated time frame.
  • Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

  • Day ONE medical, dental and life insurance benefits 
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance – equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
  • Adoption assistance
  • LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina