Division Administrator

Job Summary

Supports the Assistant Vice President with the planning, evaluating, directing and controlling of the operational and financial functions of designated LMC owned physician practices.

Minimum Qualifications

Minimum Education: Bachelor's Degree or Equivalent
Minimum Years of Experience: 5 years of experience in physician practice management as office manager or higher-level practice administrator required.
Substitutable Education & Experience: May consider experience in practice management in lieu of education.
Required Certifications/Licensure: None.
Required Training: Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook, etc.)

Essential Functions

• Patient Care              
  • Prepares and/or reviews policies and procedures, working closely with practice staff  to ensure that patient care activities conform to established standards of care.   
  • Monitors patient satisfaction and patient care activities to ensure the delivery of  quality care.             
  • Ensures adequate levels of qualified staff available to meet patient’s needs, whose  attitudes are consistent with the LMC and the Physician Network goals and objectives.  
  • Demonstrates appropriate communication of information to all ages and responds to all customers/patients requests and needs, i.e. hard of hearing, age specific competencies, etc.            
  • Maintains a patient-oriented climate and ensures that patient’s psychological and medical needs are addressed.          
  • Organizes and ensures the implementation of quality management activities.   
  • Develops operations to best meet patient’s needs- ease of obtaining information, moving through the system, resolving concerns with minimal inconvenience.   
  • Monitors patient satisfaction and obtains feedback through methods such as questionnaires, telephone surveys and personal contact; responds promptly to complaints.             
  • Oversees the development and maintenance of various records, reports and forms for  patient care and control of operations.         
  • Ensures that all state and federal regulatory standards (DHEC, DNV etc.) are being followed and enforced.
• Personnel              
  • Supports Practice Managers and staff of assigned LMC physician practices and other  personnel as needed.           
  • Provides for adequate orientation programs, ensures that employees are evaluated  on a timely basis and are promoted, disciplined, or terminated as appropriate, following  organizational procedures.           
  • Proves for the implementation of continuing education and in-service programs on a regular basis. Maintains a process for own self-development and continuing education.  
  • Seeks to enhance employees’ sense of self-worth and assists them to reach their full  potential.             
  • Develops and/or reviews job descriptions; recruits and hires personnel.    
  • Serves in support capacity to assist practices with complex HR issues.
• Practice Relations             
  • Develops and maintains positive practice staff relationships and assists in recruitment  of staff as needed.            
  • Works closely with practice to develop and maintain operations for providing quality care.              
  • Develop referral and communication mechanisms, responds to practice concerns and  encourages their input.

Duties & Responsibilities

• Support Systems             
  • Ensures that all systems necessary for patient care and operation of the facility are in  place and managed effectively and efficiently, to include:  communication and  information systems, equipment availability and functioning, acquisition and monitoring  of supplies and upkeep of the physical building.        
  • Assist Practice Managers and Assistant Vice President with coordinating services  with support departments (IS, Engineering, Purchasing, etc.).
• Financial Systems             
  • Ensures the efficiency of operations with minimized expenses and maximized  revenues.             
  • Assist with the annual operating and capital budgets for approval by administration  and organizes operations to follow the budgetary plans.      
  • Assist with procurement and installation of equipment.
• Organizational Development           
  • Participates in development of the goals and objectives of the Physician Network and  assists with implementation.          
  • Ensures the cooperation and coordination of all departments and personnel.   
  • Monitors and analyzes practice activities, preparing reports for review by Administration.            
  • Participates in organizational committees for reviewing operations and assisting the  further development of the organization.         
  • Organizes and participates in marketing strategies and program development.   
  • Develops methods to inform the public and attract business, participates in community  activities and initiates contact with community organizations as a representative of the  Physician Network.            
  • Represents LMC and the Physician Network to patients, physicians, staff and the  community in a manner that promotes the organization and communicates a  commitment to its goals.           
  • Position requires excellent written and communication skills.  Position requires the  employee to occasionally speak in front of small or large groups.  Strong public  speaking skills are essential.          
  • Position requires ability to multi-task, lead others, plan projects to successful  completion and work independently.          
  • All other duties as assigned
• Performs all other duties as assigned.