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Diet Clerk Associate

Clinical Nutrition Services 
PRN - 1 Hours
M-Sun, varied 6am-7:30 pm

Rated as one of the Top 25 Best Hospitals to Work for in the U.S., the heart of LMC is our 557-bed modern state-of-the-art facility. Winning the prestigious, "Summit Award" from Press Ganey for outstanding patient satisfaction, "Consumer Choice Award" from the National Research Corporation, all contributing to our reputation for giving our patients the highest quality care.  Lexington Medical Center was voted one of South Carolina’s “Best Places to Work” for 2019!

We are located in heart of the Midlands, right outside of Columbia, SC, and one of the most successful integrated healthcare systems in the Southeast. As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.

Job Summary

This Nutrition Services team member communicates knowledgably to patients on modified diet guidelines, which includes reasons why a patient may be on a diet order, foods allowed and not allowed for each diet, and assisting the patient with making accurate and acceptable food selections. Serves as a departmental liaison between patients and the Nutrition Services Department to ensure individualized and appropriate patient and guest meal selections. They are tasked with communicating and partnering both effectively and efficiently with patient care staff pertaining to the accuracy of current patient diet information.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 1 Year of past customer service experience.
Substitutable Education & Experience: None.
Required Certifications/Licensure: None.
Required Training: Knowledge of and experience with the administration of modified diets and why they are used (Or, after in-house training, must be able to demonstrate proficient knowledge of therapeutic diets in order to educate and guide patients through the meal selection process);
Knowledge of Cbord and/or Epic systems;
Medical Terminology training and/or experience;
Exhibit excellent oral and written communication skills, to include conflict resolution;
Must have superior customer service skills to allow for effective communication and service via the telephone;
Demonstrates basic mathematical competency to determine measurements, etc.;
Proficient Computer skills (Must have mid to proficient level in navigating through Windows-based applications);
Demonstrates good problem solving and good judgment.

Essential Functions

  • Will have direct interaction with infant, child, adolescent, adult, and geriatric patients.
  • Manages Room Service Call Center in a professional manner, to include competently and professionally explaining to the caller the ordering process, guidelines for ordering, and explaining patient diet restrictions if applicable.
  • Communicates food production needs for patients to Nutrition Services production staff.
  • Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers.

Duties & Responsibilities

  • Shows courtesy, compassion and respect. Conforms to Service Excellence Policy and Service Expectations.
  • Demonstrates appropriate communication of information to all ages and responds to all customers/patient requests and needs, i.e., hard of hearing, etc.
  • Able to work independently and adhere to deadline driven daily schedule.
  • Demonstrates organizational skills and can complete work independently using established deadlines.
  • Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

  • Day ONE medical, dental and life insurance benefits 
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance – equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
  • Adoption assistance
  • LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina