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Cash Research Associate

Cash Applications 
Full Time - 40 Hours
[[schedule]] 
Day Shift 
8:30 - 5:00


Rated as one of the Top 25 Best Hospitals to Work for in the U.S., the heart of LMC is our 557-bed modern state-of-the-art facility. Winning the prestigious, "Summit Award" from Press Ganey for outstanding patient satisfaction, "Consumer Choice Award" from the National Research Corporation, all contributing to our reputation for giving our patients the highest quality care.  Lexington Medical Center was voted one of South Carolina’s “Best Places to Work” for 2019!

We are located in heart of the Midlands, right outside of Columbia, SC, and one of the most successful integrated healthcare systems in the Southeast. As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.

Job Summary

Analyzes credit balance accounts to determine action necessary to obtain payment. Will use judgment to determine most appropriate method of resolution (i.e. refund checks, correcting adjustments and/or referring accounts for further follow-up on corrected claims, etc.).

Minimum Qualifications

•Minimum Education: High School Diploma or Equivalent
•Minimum Years of Experience: 2 Years of experience in related field or billing/follow-up role regarding hospital and physician billing or cash posting.
•Substitutable Education & Experience: None
•Required Certifications/Licensure: None
•Required Training: Must have completed medical terminology course or have experience and ease in understanding required medical terminology;  Requires strong computer skills and in-depth knowledge of hospital operations and all types of health insurance;  Computer proficiency required to include spreadsheets, word processing, etc.;  Minimum typing of 40 wpm;  Medicare procedural knowledge;  Analytical reasoning and problem solving.

Essential Functions

  • Post various adjustments and write offs requested by reps or from special reports, compliance and management.
  • Process late charges (and credits) per departmental requests and purchase requisitions (after calculating mark up).
  • Transfer charges as needed for Same DOS for all insurances when requested for review. Correct accounts due to the 3 Day Rule for Medicare, Medicaid, Select Health, and Government HMO’s.
  • Audit patient accounts to determine correct charges, dates, account type and insurance, correcting as necessary when problems are identified.
  • Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g. fire or disaster.
  • Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians, co-workers and other departments within the hospital. Shows courtesy, compassion and respect.
  • Conforms to Service Excellence Policy and “House Rules”.
  • Responsible for meeting productivity levels as defined in the critical elements specific to the job.
  • Attends Corporate Compliance in-services and adheres to overall hospital compliance program.
  • Process incoming mail for insurance refunds. Review refund requests through Contract Pro.
  • Assist Customer Service Department and Medical Collections Department with patient concerns and questions.

Duties & Responsibilities

  • Process Medical Audit corrections initiated in Customer Service.
  • Discuss, review and correct Client Bills whenever contacted by the Client representatives.
  • Research unapplied payments and adjustments and take action necessary to resolve including posting to correct patient accounts, making account adjustments or issuing payment refund request.
  • Post high volume of transactions in a timely manner as assigned.
  • Review account details to ensure application of appropriate transactions.
  • Balance transactions daily and record on electronic balance forms.
  • Maintain documentation electronically or hard copy for reference.
  • Reconcile all misrouted documentation received from locations across the enterprise in a timely manner.
  • Comply with time and attendance policy.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

  • Day ONE medical, dental and life insurance benefits 
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance – equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
  • Adoption assistance
  • LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.
 


Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina