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Business Apps Analyst III

IT Services 
Full Time 
Day Shift 

Rated as one of the Top 25 Best Hospitals to Work for in the U.S., the heart of LMC is our 557-bed modern state-of-the-art facility. Winning the prestigious, "Summit Award" from Press Ganey for outstanding patient satisfaction, "Consumer Choice Award" from the National Research Corporation, all contributing to our reputation for giving our patients the highest quality care.  Lexington Medical Center was voted one of South Carolina’s “Best Places to Work” for 2019!

We are located in heart of the Midlands, right outside of Columbia, SC, and one of the most successful integrated healthcare systems in the Southeast. As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.

Job Summary

Participates in analysis, design, programming, testing, documentation, implementation and auditing of multiple comprehensive Hospital Information Systems including the Electronic Health Record (EHR) and in support of revenue cycle, financial, accounting, human resources and supply chain operations (ERP). Assists in evaluation, analysis, maintenance and development of system functionality to meet business objectives including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as liaison between business units and IS technology teams as well as assists with end user education and training deployment.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 8 Years of experience in a combination of related business services area and IT experience;
3 Years of experience in IT as a business analyst, systems analyst or programmer in a medium to large organization required (may be included in above).
Substitutable Education & Experience: 8 Years of experience can be substituted for the following:
Associates Degree in Computer Science, Management Science, Business Administration, or related field, with 6 years of experience in related business systems area;
Bachelor's Degree in Computer Science, Management Science, Business Administration, Health Information Management, or related field and 4 years of experience in field or related business system area (patient access, revenue cycle, financial, accounting, human resources and supply chain).
Required Certifications/Licensure: Willing to obtain certification in Health IT Workforce Training (HIT) program within 6 months of position;
Must be willing to obtain vendor and/or technical EHR certification.
Required Training: Previous project management experience;
Proficient in computers, use of related business services systems, and Microsoft Office solutions;
Strong experience in use of related business/financial information systems;
Excellent analytical and problem solving skills;
Previous experience in the IT area working with business services systems in a healthcare environment;
Proven experience with software development and maintenance, database systems, client/server concepts, reporting tools and use of personal computers and common desktop applications.

Essential Functions

  • Provides technical and application support to IS staff and end-users for Business System related issues.
  • Provides application support by identification and resolution of system problems, providing in-service training as required.
  • Develops documentation to support system implementations, program modifications and customizations including development of manuals, in-house diagrams and process flow charts according to department standards. Translates technical requirements and procedures into well-implemented business solutions.
  • Develops/Updates programs conforming to established internal or vendor recommended programming standards.
  • Utilizes in-depth understanding and knowledge of workflows, policies, and procedures,  business processes, regulatory requirements and best practices to :      
    • Analyze existing practices by facilitating communication, cooperation and information   from key users, ensuring patient safety and consistent practices throughout the   organization.             
    • Analyze trade offs between usability and performance needs.    
    • Resolve problems and recommends solutions through research, inquiry and data   analysis maintaining logs and tracking of issues.       
      Design, redesign and analyze processes and apply knowledge to build software application.             
    • Contribute to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes.  Performs unit, system and integrated testing tasks.
  • Collaborates with end users, business areas, IT, vendors and leadership to elicit, analyze, communicate, and validate system processes. Facilitators and key decision drivers.
  • Serves as project champion to promote the integration of technology into the clinical setting.
  • Works with trainers to develop tools and resources specific to the application. Developers and decision makers.
  • Participates and supports project and team goals, objectives and timelines working with a sense of urgency and accuracy to ensure effective implementation.
  • Prepares and presents to different groups in an effective manner appropriate for the audience.
  • Documents needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level data into details, abstract up from low level data to general understanding and distinguish user request from underlying true needs.
  • Assists in software selection and evaluates emerging technologies staying abreast of best practices.
  • Coordinates system acquisition and implementation of assigned applications, including hardware and software.
  • Manages system set up and implementation.

Duties & Responsibilities

  • Monitors system performance.
  • Participates in the planning and preparation of go-live implementation as well as projects, updates, patches, and other routine maintenance.
  • Plans, participates, implements and communicates; may lead and direct work activities of others.
  • Utilizes technical expertise to strengthen the knowledge and skills of related team members.
  • Provides ongoing user support and training, when applicable, paying keen attention to user needs and opportunities to offer solutions and modify processes to improve patient care and related efficiencies.
  • Identifies reports and develops report specifications for report writers to meet the needs of the application user.
  • Documents support calls and ongoing issue management.
  • Communicates with vendors as needed for system performance problems and questions.
  • Escalates issues to appropriate vendor support personnel.
  • Participates in short, medium and long range system planning.
  • Initiates and/or maintains project plan documentation.
  • Attends continuing education courses, seminars and conferences to keep abreast of Information Technology developments.
  • Participates in the development and management of Policies & Procedures, including contingency plans related to HR/Financial Systems implementation and use.
  • Follows “Service Excellence” guidelines.
  • Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

  • Day ONE medical, dental and life insurance benefits 
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance – equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
  • Adoption assistance
  • LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina