Office Manager

Job Summary

The Office Manager is responsible for ensuring a safe, efficient, cost-effective, and high-quality patient care environment.  The Manager recruits, hires, and oversees orientation and training for all clinical and clerical staff within the practice.  Administrative and operational responsibilities include all aspects of accounts receivables, maximizing patient flow, and optimizing the work environment to facilitate open communications and professional excellence.

Minimum Qualifications

•Minimum Education: High School Diploma or equivalent
•Minimum Years of Experience: 4 Years of directly related experience with a minimum of 1 year in a supervisory or lead capacity in a physician practice or related medical setting
•Substitutable Education & Experience: Associate's degree with 2 years of directly related experience with Minimum of 1 year in a supervisory or lead capacity in a physician practice or related medical setting;
Bachelor's degree with a minimum of 1 year in a supervisory or lead capacity in a physician practice or related medical setting OR successful completion of a 1 year healthcare-related fellowship or residency program OR currently within the acceptable interview period of the LMC Fellowship with successful completion pending.
•Required Certifications/Licensure: None
•Required Training:  Familiarity with current medical terminology, ICD and CPT coding practices; Knowledge of computers such as word processing and spreadsheet applications

Essential Functions

• Manages all administrative and operational functions associated with the practice to ensure a smooth and efficient operation.  Oversight responsibility includes inventory control, personnel management, patient relations, and patient flow.
• Develops and implements new office procedures as necessary to improve office flow and overall operations.  Provides recommendations and follow-up actions to operational inefficiencies.
• Manages the daily operations of the physician practice including staff scheduling, cash reconciliation, charge entry, and other related operational "checks and balances."
• Works with the Central Billing office to ensure Accounts Receivable is optimally liquidated, denials are minimized, refunds are issued, and customer service is exemplified.
• Interviews, hires, orients, trains, supervises and evaluates physician practice staff.  Responsible for optimizing staffing resources, scheduling staff, assigning work, as well as ensuring consistent performance remediation actions, where and when applicable.

Duties & Responsibilities

• Works to ensure that the practice stays within budget parameters.  Prepares reports and statistical summaries for the physicians and Physician Network Director as requested. Provides monthly reporting recommendations or action plans on any issues.
• Ensures practice compliance where applicable to include OSHA, CLIA, DNV, FLSA, HIPAA, DHEC, LLR (Labor, Licensing and Regulation) and payor regulations.
• Oversees daily office operations and delegates authority to assigned staff. 
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.  Ensures that the office is staffed appropriately.
• Helps staff establish deadlines for work assignments and completion.  Monitors work status and progress.
• Assists staff in understanding/implementing clinic/clerical policies and procedures.
• Reviews, codes, and returns invoices to accounting in a timely manner.
• Ensures compliance with LMC’s Service Expectations policy related to treatment of patients and other visitors.
• Performs all other duties as assigned.